Congratulations
on taking the first step of finding your Super and taking
control of your financial future.
Find My Super has compiled answers to the most common questions
regarding our search and consolidation process.
 How
much does a superannuation search cost?
How
do I make an Enquiry?
Who
should use this site?
What
is regarded as lost Super?
How
long does the search take?
How
does the search process take place?
What
happens to my super if I don't claim it?
Can
a result be guaranteed?
How
will I be advised of my results?
When can I access my super?
Are early access schemes legal?
How is My Super Protected?
Does Find My Super consolidate my funds?
How much
does a superannuation search cost?
The search for your lost super is free if you choose to roll over your funds to the default fund.
If you nominate your own fund then the fee is $98.
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How do I make an Enquiry?
You can see if you are entitled to lost superannuation by
simply clicking on the Findmysuper button above and we will
perform the superannuation search and consolidation service for you or lost funds. You need to sign the authority that will be produced
after you register. This is required by the funds before
a superannuation search can commence.
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Who should use this site?
You should use this site if you have worked in Australia
since 1992 and changed jobs,left the country or changed
address and have lost track of your super fund or your super
fund has lost track of you. We can search for lost Super
that may appear in your name using a number of sources.
If you are an Australian currently overseas then you need
to use this service so that we can maintain contact with
your Superannuation fund on your behalf while you are away.
From July 1, 2002 you can cash in your Superannuation if
you are a non-resident intent on leaving Australia and have
been working here on a visa.
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What is regarded as lost Super?
You may be regarded as a lost member of a super fund, approved
deposit fund or eligible roll over fund if: Your fund has
been unable to contact you because you have changed address
and the fund has received return mail "not known at
this address"; you are an inactive member because your
previous employer no longer contributes or your account
was transferred from another fund as a lost or inactive
member and the new fund has not been advised of your new
address.
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How long does the search take?
The initial search can take at least 31 days. This is delayed
even further because of the recently introduced Privacy
laws. If your details are not complete or we don't receive
your signed form it will take even longer. We also search
other Eligible Rollover Funds (ERFs) and Super funds
that you have nominated that
may take longer to respond.
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How does the searching process
take place?
When you apply to Findmysuper you sign a search form. The
form is used to search Eligible Rollover funds and the lost
member registers, we can also search lost monies registers
that keep data on lost super monies before 1992. The search
will use all the data that you provide to match the accounts
that are registered with the lost member registers and other
Superannuation funds. Once you proceed through registration
the form with all your data must be printed. You need to
then sign the authority and fax/post it to us to enable
us to conduct the search. If you cannot print the form from
your computer then you need to contact us on 1800 333 713
and we will se
nd you one. Because of privacy regulations
we will retain this form to confirm your identity when we
locate superannuation.
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What happens to my super if I don't
claim it?
All super funds can retain your superannuation beyond age 65.
You need to contact them and demand the payment if you meet a condition of release like retirement, disability or financial hardship. All super is now tax free after age 60.
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Can a result be guaranteed?
We cannot guarantee a match.The Super funds may not have
nominated you as lost. We will retain your authority for
future matching and advise you when other matches are discovered.
Under the new privacy principles introduced in 2001, it
may be necessary for you to contact some funds directly
because the data they hold is very inaccurate and needs
to be confirmed by you the member. Under the privacy principles
Findmysuper can search on your behalf only if we have the
signed authority.
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How will I be advised of my results?
When your search has been completed we will send you an email requesting you to log back into our website and view your results. Your results will include your account details
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When can I access my super?
By law, you generally get your super only when you:
Permanently retire from the workforce and, also reach the minimum retirement age set by law, called your "preservation age"
Please view the table below:
| Your date of birth |
Minimum age for getting your superannuation benefits |
| After June 1964 |
60 |
| July 1963 - June 1964 |
59 |
| July 1962 - June 1963 |
58 |
| July 1961 - June 1962 |
57 |
| July 1960 - June 1961 |
56 |
| Before July 1960 |
55 |
You can get your super earlier only if you suffer a permanent incapacity for work or possibly in cases in severe financial hardship or on "compassionate grounds".
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Are early access schemes legal?
In virtually all cases the answer is no. Avoid illegal schemes that try to get your super money out early, and save yourself from getting cheated and from heavy tax and legal penalties. These schemes are sometimes promoted by word of mouth or shady advertising.
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How is My Super Protected?
By law and in conjunction with the governing bodies of the Australian Prudential Regulatory Authority (ARPA), the Australian Investment and Securities Commission (ASIC) and the Australian Tax Office (ATO), super can only be transferred between complying superannuation funds. At no point in time does Find My Super have access to your super. We simply provide the service of helping you track down where your super is located.
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Does Find My Super consolidate my funds?
Find My Super does offer a non advice service to roll all your super accounts into a single fund. We charge a nil cost for our Super for Life product (in conjunction with BT) or you can choose to roll to your own nominated fund, whereby a management fee of $98.00 is required.
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